Zetameld - AI • Robotics • Apps • Integration
BILLING GOVERNANCE & SATISFACTION

REFUND & CANCELLATION POLICY

Fair, transparent, and auditable standards governing trial guarantees, annual plans, and credit reversals.

SIGN UP FOR FREETAKE A TOUR
Evaluation Period: 30 Days Money-Back
Resolution Window: < 4 Business Hours
Settlement Speed: 24-48 Hours (UPI)

1. 30-Day Unconditional Money-Back Guarantee

We take immense pride in the reliability, speed, and architectural craft of the ZETAMELD™ ecosystem. We want you to evaluate our tools with absolute peace of mind.

Our 30-Day Commitment

If you subscribe to any Zetameld cloud tier (Starter, Pro, or Growth) and decide within the first 30 days that the platform does not meet your business requirements, simply notify our billing desk. We will refund 100% of your initial subscription fee without question or friction.

The 30-day guarantee applies to all first-time subscribers on both monthly and annual commitments for standard SaaS licenses.

2. Annual Subscriptions & Pro-Rata Adjustments

Annual subscriptions provide substantial cost savings (up to 20% compared to monthly schedules). For accounts past the 30-day trial window:

  • Mid-Term Downgrade: If you reduce seat counts or downgrade tiers mid-contract, the unused prepaid balance is converted into non-expiring Zetameld Service Credits applied automatically against future billing cycles.
  • Early Termination for Cause: If Zetameld fails to meet our 99.99% availability SLA over consecutive billing periods without resolution, you may terminate your annual agreement and receive a cash pro-rata refund for the unexpired months.

3. Non-Refundable Items & Custom Engagements

Certain specialized charges incurred due to dedicated hardware provisioning or third-party infrastructure commitments cannot be refunded:

  • Custom Solution Engineering: Professional services, custom data migrations, or tailored on-premise deployment engineering billed under a Statement of Work (SOW).
  • Consumed Third-Party Pay-as-You-Go Relays: Consumed SMS/WhatsApp credits, specialized AI LLM token overages, or third-party biometric verification fees already settled with upstream providers.
  • Dedicated VPC Hardware: Dedicated Bare-Metal HSM instances or custom fiber cross-connect fees incurred with cloud partners.

4. Dispute Escalation & Chargeback Mediation

If you notice any unexpected billing discrepancy or duplicate invoice, please contact our Billing Operations Desk before filing a financial chargeback with your bank or credit card provider.

Filing an unmediated chargeback automatically freezes API keys and tenant environments pending anti-fraud verification. Our billing desk resolves 98% of invoicing queries within 4 business hours and issues immediate reversal credits where errors occur.

5. Refund Channels & Settlement Timelines

Approved refunds are credited back to the original payment method utilized during checkout:

Credit / Debit Cards

3 – 5 Business Days

UPI / Net Banking

24 – 48 Hours

International Wire / SWIFT

5 – 7 Business Days

A confirmation email containing your merchant credit receipt and ARN (Acquirer Reference Number) will be dispatched as soon as the banking processor transmits the batch settlement.

6. Billing Operations Desk & Support

For all inquiries regarding billing histories, GST tax invoices, refund claims, or payment plan adjustments, contact our dedicated billing team:

ZETAMELD Billing & Finance Group

Email: support@zetameld.com

Hours: Monday – Friday, 9:00 AM – 7:00 PM IST

TRUST, SOVEREIGNTY & GOVERNANCE

Questions regarding an Invoice or Refund?

Our billing operations specialists are available to review your invoices, payment receipts, and contract terms.

CONTACT BILLING DESKABOUT ZETAMELD